Shipping Policy

Thank you for choosing Subora Surf Co. We’re committed to a smooth shopping experience. Please review our shipping and delivery details below.

Shipping Methods & Timelines

• We offer Standard Post, Express Post, and Airmail Post shipping options.
• Orders are typically processed within 1–4 business days (excluding weekends and public holidays).
• Once processed, you’ll receive a confirmation email with tracking information.
• Delivery times vary by destination and the shipping method selected at checkout.

Shipping Costs

• Shipping costs are calculated at checkout based on weight and destination.
• From time to time, we may offer free shipping promotions; if applicable, they’ll be visible at checkout.

International Shipping

• We do not offer free international shipping.
• We ship to most countries; availability is shown at checkout.
• Customs duties, taxes, and import fees (if any) are the customer’s responsibility and are not included in our prices or shipping charges.

Delivery Delays

While we strive to deliver on time, delays can occur due to factors outside our control (e.g., severe weather, carrier backlogs, customs processing). If your order appears delayed, please contact us and we’ll assist.

Order Tracking

• Track your order using the link in your shipping confirmation email.
• If you can’t locate the email or have questions about your order’s status, reach out to our support team.

Shipping Restrictions

• We’re unable to ship to P.O. boxes or APO/FPO addresses.
• Certain items may have shipping restrictions due to size, weight, or destination; see the product page for details.

Returns & Exchanges

For information about returns, exchanges, and eligibility criteria, please see our Refund & Returns Policy.

Contact Us

If you have questions or need help with your shipment, contact us at info@thesubora.com.